PROJECT PLANNING & SCHEDULING

Starbucks corporation has a variety of projects ranging from developing a new type of drink to renovating a location. For the purpose of this blog we will focus on a single retail location of the company. Starbucks retail outlets only really has two projects. These projects are building/renovating stores and operations changes. This blog will focus on a recent operations change that just occurred. The project is repeatable routine of beverages.

The tasks for the project are:
1) Gather information regarding customer wants
2) Analyzing the wants into categories
3) Create a training plan to deliver to stores
4) Train the executive regional trainers on delivery of repeatable routine to the district managers
5) District managers train all store managers within district on repeatable routine
6) Store manager set store meeting on repeatable routine
7) Individual reinforcement of repeatable routine
8) District mangers check on store partners on knowledge/ability of repeatable routine




Once the tasks are set Starbucks uses network diagrams to ensure proper timing of the rollout of repeatable routine. To create this network diagram Starbucks utilizes Microsoft's powerpoint. They also use this program to create the training books to be given out to the mangers. This allows for easy reading and for changes that may need to occur within the tasks much easier, as well as send out corrections to the store faster and more efficiently.

The rollout normally goes smoothly and little recommendations are needed. The biggest recommendation that needs to be delivered is to obtain feed back from partners as well as the customer. This will be vital with timing of the roll out for tasks 6-8. This roll out happened far to quickly for a major change and left many partner confused as to proper operating flow